Return & Refund Policy

Eligibility for Returns

Returns are accepted only for damaged, defective, or incorrect products received. Requests must be raised within 48 hours of delivery with proper proof.

Non-Returnable Items

Due to the spiritual and personalized nature of our products, items such as energized gemstones, Rudraksha, customized remedies, and consultation services are non-returnable.

Return Process

To initiate a return, customers must contact our support team with order details and clear photos of the issue. Our team will review and guide you through the process.

Refund Approval

Refunds are processed only after verification and approval of the return request. We reserve the right to reject invalid or incomplete claims.

Refund Method

Approved refunds will be credited to the original payment method used during purchase within 7–10 business days.

Shipping for Returns

Return shipping costs may be borne by the customer unless the return is due to our error or damaged product delivery.

Cancellation Policy

Orders can be cancelled within 12 hours of placement. Once dispatched, cancellation requests will not be accepted.

Delayed Refunds

If you have not received your refund within the stated time, please contact us for assistance and status updates.

Exchange Policy

Exchanges are subject to product availability and management approval. Customers must follow the same return procedure for exchanges.

Contact Information

For any return or refund-related queries, please contact us at +91 99936 95667 or email us at virajastrology@gmail.com.